Returns & Exchanges

We want you to be fully satisfied with your Secretlab experience, which is why we offer a 49-day return period for all our high-performance chairs and desks. If your setup isn't the perfect fit, you can initiate a return or exchange provided the item is in its original condition and packaging.

1

Check Eligibility

Ensure your product is within the 49-day return window and remains in brand-new condition with all original packaging and components intact.

2

Submit a Request

Contact our support team through the official resolution center to receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

3

Pack Your Item

Carefully disassemble your furniture and pack it securely into the original Secretlab boxes to prevent any damage during transit.

4

Ship and Refund

Affix the provided shipping label and drop the package at the designated carrier; once our warehouse inspects the return, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing